Privacy Policy

Alogenic Silver Shield believes in protecting the privacy of its customers. The purpose of this privacy policy is to describe the kinds of information that we may gather about you; how we may use that information; how we protect it; when we may disclose it; and the choices you have regarding your information.

By visiting this website (“Site”), you are consenting to the practices described in the current version of this privacy policy. If you have visited the Site previously, please review the privacy policy again to be sure you are familiar with its present terms.

If you have any questions or concerns about the privacy or security of your information, you may contact us.

Personally Identifiable Information

We may collect personally identifiable information about you, such as your name, postal or shipping address, telephone numbers, and email address and other information, when you provide it to us through this Site or when you otherwise communicate with us.

Your personally identifiable information may be used by us for all legal purposes, which may include, but are not limited to, processing your transactions, responding to your requests, notifying you of new products, and for administrative purposes. We may use your personally identifiable information to provide the services you request from Alogenic Silver Shield such as product information requests, production registration, and order fulfillment for parts, products or services. We also may use personally identifiable information to send you news about our products or other information. In addition, we may use the information to improve 

Alogenic Silver Shield online and other services, such as customer service and product support, and to understand consumer preferences in developing product improvements and innovations. If you apply for employment with Alogenic Silver Shield we may use the personally identifiable information you supply to process your job application.

Personally identifiable information may be shared with third parties including affiliates or subsidiaries of Alogenic Silver Shield, third party service providers who perform services on our behalf (e.g., providing order fulfillment or delivering packages) in order to enable them to provide such services, and dealers or retailers. In addition, information may be shared with other entities outside of Alogenic Silver Shield (i) as permitted by law, (ii) in the event of a change in ownership of Alogenic Silver Shield or its affiliates or any of their assets, (iii) where deemed necessary by us to comply with a law, regulation, order or other legal process, request or requirement, (iv) to protect the interests or safety of Alogenic Silver Shield, its affiliates, Site visitors, customers, employees, business partners or the public, or (v) to enforce our Terms of Use.

Security

We want you to feel confident about using this Site and we are committed to protecting the personal information we collect. While we cannot guarantee security, we take measures to help protect the personal information that you provide to us.

Third Parties

We are not responsible for the privacy practices or content of any third party web sites to which this Site may contain links. Any such links are provided only as a convenience and such provision does not imply endorsement by Alogenic Silver Shield 

Miscellaneous

Alogenic Silver Shield reserves the right to make changes to this privacy policy. In the event that Alogenic Silver Shield changes this privacy policy Alogenic Silver Shield will post such changes. Please check this page regularly since your continued use of the Site after any changes to this privacy policy will be deemed to constitute your agreement to such changes. If you have any questions regarding this privacy policy please contact us.

Emails

Abandoned Cart Emails

You’ll receive an automated email in 10 hours after you abandon your shopping cart, if all of the following occur:

1. You enter your email address at checkout, or are logged into your Customer Account.
2. You add a product which is in stock to your shopping cart.
3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.'

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Shopify, our email marketing provider, so they can send these emails on our behalf.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

• You’ve created a Customer Account
• Your Customer Account password has been reset or updated
• You’ve made a purchase
• Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Shopify, our website hosting provider, so they can send these emails to you on our behalf.

Newsletter

We have a prompt to join our Newsletter if you fill it out and join your email address will be stored on Shopify servers to allow us to send out emails to you as apart of our Newsletters.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

• Information about your browser, network, or device
• Your IP address

GDPR

Alogenic Silver Shield uses Shopify as our web hosting and eCommerce platform as well as Stripe & Shopify as its payment processing platforms. To the best of our knowledge, Shopify and Stripe complies with GDPR requirements regarding the protection of your personal information.

Please see below links from Shopify and Stripe GDPR information, which sets out the details of its GDPR compliance is available here. Also see other links as follows:

Shopify Compliance: https://www.shopify.com/legal/privacy

Stripe GDPR Compliance: https://stripe.com/en-au/guides/general-data-protection-regulation

Please note that our website does use a Facebook Pixel, which records traffic pushed to our website from Facebook and in general, which could include your personal information. We will take all measures we reasonably can to ensure that your personal information is only used by us for the purpose of selling our products to you, and for no other purpose.  

We also use Google Analytics to get an idea what our visitors are interested in and how they interact with our website and so we can make any improvements required. We use minimum tracking setting in Google Analytics.

Cookie Policy

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Shopify uses.

These functional and required cookies are always used, which allow Shopify, our hosting platform, to securely serve this website to you. These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

 

Information We Collect About You

We use Stripe to process transactions. When you make a transaction, Stripe collects information about your transaction:

• Payment method information (such as credit or debit card number, or bank account information), purchase amount, date of purchase, and in some cases, some information about your purchases
• Name, email, billing or shipping address and in some cases, your transaction history to authenticate you

Stripe also receives identity related information for fraud monitoring, prevention, detection and compliance purposes from the following sources:

• From Customers (including through their devices (e.g. IP Addresses)) related to Customers.
• From Us about ourselves and our Customers, including as collected through our Services.
• From our business partners, financial service providers, identity verification services, and publicly available sources. 

Afterpay

We also have a feature in the checkout which allows you to pay with Afterpay, this is handled by Stripe and may involve the collection of data or transfer of data to Afterpay if selected as a checkout option. The information that is collected normally by Stripe may be passed to Afterpay.

Link to Afterpay GDPR & Privacy information can be found below:

https://documents.myafterpay.com/privacy-statement/en_de/

 

Analytics

We use Shopify, an analytics provider, to learn about site traffic and activity. When you use our website, we collect information as follows:

• Information about your browser, network, and device
• Web pages you visited prior to coming to this website
• Your IP address

This information may also include details about your use of this website, including: 

• Clicks
• Internal links
• Pages visited
• Scrolling
• Searches
• Timestamps

We share this information with Shopify and Google Analytics.

 

Facebook Pixel

We use Facebook Pixel to measure the effectiveness of our advertising. When you use our website, Facebook pixel collects the following types of data:

• Http Headers – Anything present in HTTP headers. HTTP Headers are a standard web protocol sent between any browser request and any server on the internet. HTTP Headers include IP addresses, information about the web browser, page location, document, referrer and person using the website.
• Pixel-specific Data – Includes Pixel ID and the Facebook Cookie.
• Button Click Data – Includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks.
• Optional Values – Developers and marketers can optionally choose to send additional information about the visit through conversion tracking. Example custom data events are conversion value, page type, and more.
• Form Field Names – Includes website field names like ‘email’, ‘address’, ‘quantity’ for when you purchase a product or service. We don't capture field values unless you include them as part of Advanced Matching, or conversion tracking.

 

 

Customer Accounts

For customers

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

• Billing and shipping address(es)
• Details about your orders (for example, your shirt size)
• Email address
• Name
• Phone number

We share this information with Shopify, our website hosting provider, so they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

 

For website visitors

This website is hosted by Shopify. Shopify collects personal data when you visit this website, including:

• Information about your browser, network and device
• Web pages you visited prior to coming to this website
• Your IP address

Shopify needs the data to run this website, and to protect and improve its platform and services. Shopify analyzes the data in a de-personalized form.